Tenants Frequently Asked Questions

  1. When is my rent due and where can I pay my rent?
  2. How is maintenance handled?
  3. How long will it take to hear back from someone about maintenance?
  4. What if I have an emergency?
  5. What am I responsible to maintain?
  6. Can I paint or make other cosmetic changes to the property?
  7. Can I install cable or satellite tv?
  8. Can I sub-lease the property?
  9. Can I get a pet after I move in ?
  10. Do I need renter's insurance?
  11. What if I want to add someone to the lease?
  12. What if I need to move before the end of my lease?
  13. What happens to my security deposit when I vacate?

  1. When is my rent due and where can I pay my rent?

    Rent is due on the first day of each month, unless stated otherwise in your rental agreement, and will be considered late if not received by the close of business on the third day of the month.  Rent can be paid to our office either in person or by mail.  We are open Monday thru Friday 8:00 a.m. to 5:00 p.m. and we have a drop box for after hours payments.  Be sure to sign your check and include the property address on any form of payment.  We look forward to offering rent payments on-line and by automatic debit soon.^TOP

  2. How is maintenance handled?

    Maintenance requests can be made by phone, fax, mail or email.  Under California State Law and the terms of your rental agreement, the owner of the property is responsible for items of "normal wear" including failure of structure or equipment.  You are responsible for "damage" to the premises, whether caused by your intentional actions, misuse, negligence or accident.  You are also responsible for damage caused by your co-residents, guests, and invitees. 

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  3. How long will it take to hear back from someone about maintenance?

    In a non emergency situation please allow 2 business days, if you have not heard from anyone by then please contact our office.^TOP

  4. What if I have an emergency?

    Contact our office immediately by phone during normal regular business hours.  After hours please contact the 24-hour emergency phone number provided to you during the signing of your rental agreement (PLEASE NOTE: THIS IS FOR EMERGENCIES ONLY - examples would be flooding/fire, unsecured property, broken pipes).  In case of fire or other life threatening circumstances contact 911 immediately then notify us.

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  5. What am I responsible to maintain?

    You are responsible to keep the property clean and sanitary, maintaining air conditioner/heater filters (change at least every 3 months), maintain working smoke detector at all times (check batteries every week and replace every 3 months), light bulbs that are easily accessible, yard and pool maintenance unless service is provided for in your rental agreement. 

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  6. Can I paint or make other cosmetic changes to the property?

    All changes must be approved by Partners Property Management in writing and may be at resident's expense.  In some cases depending on the situation, the owner may reimburse you for a modification. ^TOP

  7. Can I install cable or satellite tv?

    Typically yes, but you must first obtain written permission from Partners Property Management.  Some Homeowners Assocations prohibit any installation of a satellite dish in any location that can be seen from the ground or any other unit in the area.  Any cost of installation is an expense of the resident and any damages to the property caused by the installation will be the responsibility of the resident.  Satellite dishes may NOT be installed on the roof.  Check with our office for appropriate locations to install a dish on your particular property.^TOP

  8. Can I sub-lease the property?

    No, you may not sublet any portion of the property nor assign the agreement to another person.^TOP

  9. Can I get a pet after I move in ?

    In some instances pets may be permitted after your move in provided the pet is approved by Partners Property Management in writing and an additional security deposit is paid.  If approved we will need a picture of the pet and current shot record, in addition depending on the type of pet, renter's insurance may be required.^TOP

  10. Do I need renter's insurance?

    Unless required due to a pet, aquarium or other water filled furniture, it is not required.  But we highly recommend you have it to cover yourself and personal property,  the homeowner's insurance policy will not cover your personal property.^TOP

  11. What if I want to add someone to the lease?

    Any prospective co-residents must fill out an application and be approved.  Once approved they will be allowed to sign the lease.  A lease preparation fee of $50.00 is required by Partners Property Management and must be paid prior to the lease being signed and the co-resident moving into the property.^TOP

  12. What if I need to move before the end of my lease?

    You will need to notify our office in writing of your intention to vacate at which time we will prepare and have you sign an addendum requesting your early termination of the lease.  We will then begin advertising and showing the property for rent.  You will be responsible for all advertising, rental fees and rent until the new resident moves into the property.^TOP

  13. What happens to my security deposit when I vacate?

    Once you have vacated the property an inspection will be performed and any charges for repairs "above normal wear and tear" will be deducted, along with any charges for cleaning and rents owed.  You will recieve an itemized accounting of the expenses along with any security deposit refund within 21 days of our office receiving possession of the property.^TOP