Property Owners Frequently Asked Questions

Owner Frequently Asked Questions

  1. Why should I use Partners Property Management to manage my home?
  2. How do you determine the rental amount?
  3. How long will it take to rent my property?
  4. Why won't my property rent?
  5. Is there anything that needs to be done to make my property rent ready?
  6. How do you market vacant properties?
  7. How are prospective tenants screened and selected?
  8. Can I choose to disallow pets, smokers, large families, etc.?
  9. Should I accept pets?
  10. Who holds the security deposit?
  11. How are maintenance requests handled?
  12. Can I do repairs myself or have you contact my own vendors?
  13. Do you provide me with a report of activity on my property?
  14. Can you pay monthly bills for me and when will I receive my check?
  15. What if I want to sell my property, can you help?

  1. Why should I use Partners Property Management to manage my home?

    While the reasons our clients choose our services vary, here are some of the key reasons many people elect professional management over self-management:

    • We handle maintenance and emergency repairs, allowing you to sleep at night.
    • We enforce collection of rents and serve the proper notices upon failure to pay.
    • We understand and apply the correct federal, state, and local laws, keeping you and your investment out of trouble.
    • We know the local market, have an extensive network of contacts, and have advertising resources available to us at highly discounted rates. This allows us to effectively market your vacant home to prospective residents to get it filled.
    • After you add up the increased rent we can often command, the discounts you'll receive on advertising, and the company rate we get on repairs, you'll often make more money than if you managed the property yourself!

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  2. How do you determine the rental amount?

    Rent amounts are determined by finding the "fair market" rent value of comparative properties in the neighborhood.  We do extensive research using local newspaper, internet, other property management companies and our own expertise to provide the rental rate recommendation to you.  It is our opinion that it is best to rent a house right at or slightly below the fair market rent, by doing so we will frequently have more applications to consider and rent the property quicker. ^TOP

  3. How long will it take to rent my property?

    It is impossible to predict exactly how long it will take to find qualified applicants for your property but a correctly advertised, priced and presented property greatly increases the chance it will rent in the first 2-3 weeks with a goal of no more than 30 days on the market.  A number of factors are involved including the size, location, amenities, overall condition of the property, time of year, and the rental price relative to that of comparable properties in the neighborhood.  Pricing your property competitively and having your property in the best condition possible are crucial to effective marketing.^TOP

  4. Why won't my property rent?

    There are many factors that may contribute to an extended vacancy.  Some of the reasons may be that the property is overpriced, lack of amenities, location, does not show well due to; cleanliness, outdated appliances or deferred maintenance, lack of curb appeal including paint, landscaping, neighbors etc.  In addition, the time of year your property becomes vacant may contribute to a longer vacancy, less people tend to move during the winter months especially from late November until the end of January.^TOP

  5. Is there anything that needs to be done to make my property rent ready?

    The better condition a property is in, the faster it will rent and better quality tenants it will attract.  If needed we recommend that the interior be painted or at least touched up, that the carpets, window coverings, floors, fixtures and appliances are clean and that all needed repairs be made, front and back yards mowed, trimmed, edged and free of weeds.  After price, the most important controllable factor in renting a property is condition.  We would be happy to offer suggestions to you to help you make the property look great.  Our company is full service and provide all the vendors needed to get your property rent ready. ^TOP

  6. How do you market vacant properties?

    The marketing process begins at the time we receive a 30-day notice to vacate from the current tenant, or if vacant, as soon as you sign up for our services. 

    • The property is added to our vacancy list that is offered to numerous prospective renters, local relocation companies, and the many real estate agents we cooperate with.
    • The property is added to our website.  The exposure from the internet has become a vital tool in renting our properties.
    • Internet and newspaper advertising.  See our list for free and premium advertising options.
    • We will place an attractive "For Rent" sign at the property.  Approximately 20% of all our prospects come from signage at the property.
    • We constantly get referrals from current and former owners and tenants with friends, family, neighbors looking to rent property.
    • If owner has any specific advertising approach or would like to discuss options, we are happy to accommodate them.

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  7. How are prospective tenants screened and selected?

    We consider this the key to successful property management so we apply a stringent screening process in the selection of all of our tenants.  In general an applicant must have good rental history, have 2.5-3 times the rental rate in verifiable monthly income, and have an acceptable credit history.  In some instances we may ask for an additional security deposit or cosigner.  Please review ourrental qualifcations andrental application.^TOP

  8. Can I choose to disallow pets, smokers, large families, etc.?

    We comply fully with the Fair Housing Act. This means that you can not choose to disallow anyone that is a member of a protected class under the act. You can choose to disallow pets and not permit smoking in your home, but you cannot deny a service animal. If you have additional questions on the specifics of the Fair Housing Act, please click on the above link. page.^TOP

  9. Should I accept pets?

    The majority of prospective tenants have pets and having a no pet policy greatly reduces the pool of qualified tenants to select from.  It is up to you to allow or not to allow pets on your property, but our standard policy is that pets are acceptable depending on the property, pet size and type, and landlord references regarding the pet.  Certain breeds of dogs are never acceptable on any of our properties.  We require prospective tenants to provide us with a current photo of the pet, updated shot record and in some cases proof of renter's insurance.  Our minimum additional security deposit for a pet is $300.00^TOP

  10. Who holds the security deposit?

    We hold all security deposits.  The security deposit is not income and in accordance with state law all deposits are held in a non-interest bearing trust account.  Any rent due, damage expenses beyond normal wear and tear, and cleaning are deducted from the security deposit with the balance returned to the tenant within 21 days of them moving out.^TOP

  11. How are maintenance requests handled?

    The tenants are asked to contact our office whenever they have maintenance or repairs issues.  We have developed certain guidelines to alleviate your stress and to aid in the expedient service for your tenant.  For any legitimate, non-cosmetic maintenance request that will cost less than $250.00 (unless otherwise specified in the management contract), we will contract the work without contacting the owner.  Any questionable or cosmetic items or repair costs that exceed our agreed on amount will be handled with the owner's consent.  If we find that a repair is due to tenant negligence, misuse, abuse, etc... we will automatically bill the tenant.  If we have a health, safety or any other emergency situation, the $200.00 limit will not apply.  Many times we are able to solve problems right over the phone avoiding what might have been an additional expense.  For a list of vendors we regularly use please contact our office. ^TOP

  12. Can I do repairs myself or have you contact my own vendors?

    You may continue to provide repairs to the property but if it is occupied we ask that any repairs you make are to the satisfaction of us and the tenants.  And due to liability concerns there may be certain repairs that unless you are qualified in that specialty, we will insist on using a licensed vendor.  If you have your own favorite vendors we can contact them for repairs on your property as long as they are licensed, insured and qualified to perform the repair needed.^TOP

  13. Do you provide me with a report of activity on my property?

    Yes, a comprehensive and easy to read accounting report detailing all income and expenses will be sent to you each month along with a copy of any repair, maintenance, utility or other billing.  In addition a year end statement is prepared for you in January for your tax records.^TOP

  14. Can you pay monthly bills for me and when will I receive my check?

    We can pay any bill associated with your property including utility, maintenance, taxes, insurance or mortgage payments.  There must be sufficient cash flow from the property to cover such expenses and we may require you to set up a reserve fund or send a monthly check to cover expenses.  Any funds available after paying all necessary billings are sent to the owner or owner's bank typically within two business days after the rent has been received.^TOP

  15. What if I want to sell my property, can you help?

    Yes, we are a fully licensed brokerage with over 35 years in the business.

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